We’re not going to sugarcoat it: the insurance business can be a tricky one to navigate properly. It’s prudent on your part to be aware of any insurance agent out there not doing what they’re supposed to do. Here are some things that an insurance agent should never do.
DENY VALID CLAIMS
The law requires that insurance agents act with good faith toward all of their clients. Unfortunately, though, some agents can care more about saving their company money than they do about providing you fair compensation. Not only might agents deny you the money you need, they could make you work to provide an endless stream of paperwork to support your claim, then fail to come through because you don’t have what they claim you need.
HOLD YOUR PREMIUM
An insurance agent is held to a fiduciary responsibility and any and all premiums collected from the insured must be forwarded to the insurance company promptly. Commingling of insurance premiums or pooling premiums to make interest on their money is strictly prohibited.
An agent has an obligation to the insured to be available, not only for everyday service needs but to help you navigate through lives confusing financial hoops and surprises. If and when the time comes that you need your insurance an agent was be ready and able to process your claim and make sure the right and accurate information is getting to the adjuster to fairly and quickly process your claim, and get you back to where you were.
There are countless insurance agents out there, and sadly, some of them are looking out for their own interests, not yours. There are just as many insurance agents looking to help you in any way they can. Those are the agents we’re proud to employ here at Adkins Insurance. Don’t take our word for it, though. Allow us to earn your trust. We’d be happy for an opportunity to treat you honestly, fairly, and promptly, whatever your need may be. Contact us today.